Frequently Ask Questions
Can I run Greyhat or Blackhat ads with your services?
No, we strictly work with whitehat ads and offers to ensure compliance and ethical practices.
How long does it take to get started?
After you get onboarded, you will make your first deposit and request for your ad account. Once done, it takes 24-48 hours for the ad account issuance. Depending on the Partner you're choosing at the time of requesting the ad account.
How many ad accounts can I get?
There is no limit on how many ad accounts you can get. This totally depends on your monthly ad spends and if you're complying with Media Channel's Policies. If everything is good, there is no limit.
How much times does it take to refund the remaining top ups?
Refunds for any remaining balance typically take 7-10 days to process after your request has been submitted.
I have been banned before, can you help?
We provide support even if you've faced prior bans or Facebook issues. We assist in understanding and rectifying problems. Additionally, we can connect you with resources for replacements if you've lost your personal profile, Business Manager, or Page.
Can we transfer funds between the ad accounts?
Funds can be transferred between ad accounts using our "Reallocate Funds" feature in the software. The transfer process usually takes 2 to 10 hours, depending on the complexity of the ad accounts involved.
I have products related to health and nutraceuticals, can you support me?
Yes, we can still support you, but we will need to review your landing pages and website first to ensure that the product complies with the ad channel policy guidelines.
Is the onboarding fees refundable?
The onboarding fee is non-refundable under any circumstances, as it covers extensive backend setup work that cannot be undone once completed.
Can I do top ups 24/7?
Yes, our team, spread across various time zones, enables us to offer almost 24/7 top-ups. There's always someone online to address your requests, ensuring uninterrupted scaling and steady cash flow management.